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Read our cancellation conditions >>

Cancellation conditions
  • At least 30 days before the agreed day of arrival of the guest(s), the hotel contract can be cancelled by the guest or the person who made the booking without a cancellation fee. The cancellation must be made in writing.
  • In the case of a cancellation by the guest or the person who made the booking, during the period of 29 days before the agreed day of arrival and the actual day of arrival, the guest is liable for payment of the following cancellation fees: Cancellation up to 15 days  before start of vacation – 40 % of the agreed total price will be charged; Cancellation up to 8 days  before start of vacation –  60 % of the agreed total price will be charged; Cancellation up to less then 8 days  before start of vacation –  70 % of the agreed total price will be charged
  • The cancellation must be made in writing and must be received by the hotel no later than the above named dates (15 or 8 days) before the agreed day of arrival of the guest(s).
  • In case the guest does not arrive and the booked rooms have not been cancelled, the guest and/or the person who made the booking is liable for payment of 80% of the agreed total price. The agreed price is the price, which was agreed for accommodation and possibly other services.
  • If individual members do not arrive and/or not all rooms/beds are cancelled, the guest(s) and/or person who made the booking is liable for payment of the cancellation fee (as listed above) for these beds/rooms.
Regulation in the case of early departure of the guest
  • In the case that the guest(s) departs early, he/she/they is/are liable to pay the price for the actual stay, as well as 80% of the agreed price for the remaining services not used.
Additional information
  • Upon confirmation of the booking by the owner of the hotel, a deposit of  15% of  the total accommodation price must be payed via bank transfer to the account of the hotel owner within 8 days. The deposit payment will be charged as an administrative fee in case of cancellation and will not be refunded.

Restaurant Astra | | South Tyrol | VAT: IT01691230211 | Impressum | Produced by